Terms of Service
Last updated: 9 November 2026
1. About these terms
These terms apply when you buy website design or hosting services from SynthPage, a trading name of Rob Henderson (“we”, “us”, “our”), contact@synthpage.co.uk. By saying yes to a quote or paying an invoice, you agree to them.
2. The service
We design and build a mobile-friendly website for your business. You will see a mock-up first, and we won’t publish anything until you approve it. We may ask for text, photos and your logo, and the schedule depends on how quickly you send these.
3. Prices and payment
A Basic website has a setup fee starting from £150, and hosting, small updates and support cost £15 a month. An Immersive website (which includes a 3D animation) has a setup fee of £230 (previously £250), and hosting, small updates and support cost £25 a month. We will confirm the exact price in writing before we begin work. The setup fee is due in full before we begin building your website. The monthly fee is charged in advance each month by card, Apple Pay, Google Pay or PayPal, starting one month after the setup fee is paid. Your website will not be published while any payment is overdue. Payments are processed securely by Stripe (and PayPal, if you choose it). Prices don’t include VAT because we are not VAT-registered at the moment.
4. Monthly service and cancelling
You can cancel the monthly service at any time by emailing contact@synthpage.co.uk. Cancellation takes effect at the end of the billing period you have paid for, and we’ll give you a copy of your site’s files if you ask.
5. Refunds
Setup fee. Because we begin design work as soon as the setup fee is paid, the setup fee is non-refundable once it has been paid.
Monthly fee. If you email us at contact@synthpage.co.uk to cancel before your next monthly payment is taken, we will not charge that payment. If it has already been taken, we will refund one month’s subscription amount (£15 for Basic or £25 for Immersive). Refunds are made to the original payment method, usually within 5 to 10 working days. We do not refund monthly payments for earlier months or for part-used months.
Nothing in this section affects any rights you have under law.
6. Priority support
Immersive plans include priority support, which means we deal with your support and update requests before those from Basic plans. We’ll do our best to reply quickly, but we can’t promise a fixed response time.
7. Your content
You confirm you have the right to use any text, images and logos you give us. You keep ownership of your own content. We may show screenshots of the finished website in our portfolio unless you tell us not to.
8. Changes and revisions
The setup fee includes 2 rounds of changes to the mock-up. Extra work will be quoted before we start.
9. Availability
We take reasonable care to keep your site online, but we rely on third-party hosting and can’t promise it will always be available.
10. Liability
Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability to you is limited to the amount you have paid us in the previous 12 months, and we are not liable for lost profits or indirect losses.
11. Law
These terms are governed by the law of England and Wales. If you have a complaint, please email us first and we will do our best to put it right.